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Frequently Asked Questions

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1. What services do you offer?

We provide a range of services, including global import and export solutions, customs clearance, logistics, transportation, documentation and compliance, cross-border supply, and people-based service delivery.

2. How do I get started with your services?

You can get started by contacting us through our website or customer service. Our team will guide you through the process and understand your specific needs to provide tailored solutions.

3. Do you handle both import and export services?

Yes, we offer comprehensive services for both importing and exporting goods across international borders, ensuring smooth and timely delivery.

4. What regions do you serve?

We serve global markets, providing international trade solutions to businesses and individuals worldwide, with a particular focus on cross-border supply between India and other regions.

5. How do you ensure compliance with international trade regulations?

We stay updated with international trade laws and ensure all required documents, such as invoices, packing lists, and customs declarations, are properly prepared and verified to meet regulatory standards.

6. Can you help with customs clearance?

Yes, we provide full customs clearance services, ensuring your goods comply with all customs requirements and are delivered on time.

7. Do you offer door-to-door delivery?

Yes, we provide complete logistics services, including door-to-door delivery, ensuring your goods are delivered directly to your location, anywhere in the world.

8. How can I track my shipment?

We offer real-time tracking for all shipments, so you can stay informed on the status of your goods at all times.

9. What documents are required for shipping?

Required documents typically include commercial invoices, packing lists, bills of lading, and customs declarations. Our team will guide you through the document preparation process.

10. Are your services available for all types of goods?

Yes, we handle a wide range of goods, including but not limited to machinery, consumer products, raw materials, medical supplies, and more.

11. How do you handle logistics and transportation?

We work with trusted carriers to provide reliable and efficient transportation services, managing all aspects of the logistics process, from pickup to delivery.

12. Can you assist with import/export for small businesses?

Yes, we offer tailored services for businesses of all sizes, providing flexible and cost-effective solutions for both large corporations and small businesses.

13. What is the estimated time for delivery?

Delivery times vary based on the destination, type of goods, and mode of transportation. We provide estimated timelines based on your specific shipment details.

14. Do you offer any insurance for shipments?

Yes, we offer insurance options for your shipments to protect against potential damages or losses during transit.

15. How do you handle issues with shipments?

In case of any issues, our team promptly addresses the situation, providing real-time updates and offering solutions to ensure minimal disruptions in your supply chain.

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